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Frequently Asked Questions
Still have questions? Send us your questions by filling out the form below, we will be happy to assist you.
What types of gemstones do you offer?
We offer a range of LuAG gemstones, including alexandrite, sapphire, emerald, ruby, and many others. Each gemstone is available in various cuts, including classic options like round, oval, princess, and emerald, allowing for a wide array of design possibilities.
What is the difference between lab-created gemstones and natural gemstones?
Lab-created gemstones are chemically and physically identical to natural gemstones, but they are created in a controlled environment rather than mined from the earth. The primary difference lies in the environmental and ethical considerations, as lab-created stones have a much smaller environmental footprint and are conflict-free.
What metals do you use in your jewelry?
We use high-quality metals such as 14k and 18k gold, platinum, sterling silver, and gold vermeil for our jewelry. All our metals are sourced ethically and are designed to complement the beauty of our gemstones. Whether you're looking for a classic, luxurious finish or something more affordable, we offer a variety of options to suit every style.
What is gold vermeil and how is it different from standard gold plating?
Gold vermeil is a premium form of gold plating. To be classified as vermeil, the jewelry must be made from sterling silver and coated with at least 2.5 microns of pure gold. This is significantly thicker than standard gold plating, which often uses a much thinner layer of gold, making gold vermeil more durable and longer-lasting.
Benefits of gold vermeil over standard gold plating:
Gold vermeil combines the best qualities of both gold and sterling silver, offering a beautiful, long-lasting, and high-quality metal for your jewelry.
How long does it take to receive my order?
Processing Time: All orders are processed within 4 business days.
Gemstone Production: Our gemstones are cut to order, and each stone is carefully crafted with precision to meet our high standards. This process typically takes about 1 week. We take the time to ensure that each gemstone is perfectly cut to the desired specifications, which guarantees a high-quality, custom product that will shine brilliantly in your jewelry.
Shipping Time: After processing, domestic shipping typically takes 2-7 business days (depending on your location), while international shipping may take longer. We ship once a week, so please factor that into your delivery time.
For custom jewelry, please allow additional time for design and production, typically around 1-2 weeks, depending on the complexity of the design. During this time, our team will work closely with you to finalize the design, ensuring that your custom piece meets your expectations.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email, so you can track your package in real-time. Please note that shipping may take a few days to appear in the carrier’s tracking system.
Frequently Asked Questions
What types of gemstones do you offer?
We offer a range of LuAG gemstones, including alexandrite, sapphire, emerald, ruby, and many others. Each gemstone is available in various cuts, including classic options like round, oval, princess, and emerald, allowing for a wide array of design possibilities.
What is the difference between lab-created gemstones and natural gemstones?
Lab-created gemstones are chemically and physically identical to natural gemstones, but they are created in a controlled environment rather than mined from the earth. The primary difference lies in the environmental and ethical considerations, as lab-created stones have a much smaller environmental footprint and are conflict-free.
What metals do you use in your jewelry?
We use high-quality metals such as 14k and 18k gold, platinum, sterling silver, and gold vermeil for our jewelry. All our metals are sourced ethically and are designed to complement the beauty of our gemstones. Whether you're looking for a classic, luxurious finish or something more affordable, we offer a variety of options to suit every style.
What is gold vermeil and how is it different from standard gold plating?
Gold vermeil is a premium form of gold plating. To be classified as vermeil, the jewelry must be made from sterling silver and coated with at least 2.5 microns of pure gold. This is significantly thicker than standard gold plating, which often uses a much thinner layer of gold, making gold vermeil more durable and longer-lasting.
Benefits of gold vermeil over standard gold plating:
Gold vermeil combines the best qualities of both gold and sterling silver, offering a beautiful, long-lasting, and high-quality metal for your jewelry.
How long does it take to receive my order?
Processing Time: All orders are processed within 4 business days.
Gemstone Production: Our gemstones are cut to order, and each stone is carefully crafted with precision to meet our high standards. This process typically takes about 1 week. We take the time to ensure that each gemstone is perfectly cut to the desired specifications, which guarantees a high-quality, custom product that will shine brilliantly in your jewelry.
Shipping Time: After processing, domestic shipping typically takes 2-7 business days (depending on your location), while international shipping may take longer. We ship once a week, so please factor that into your delivery time.
For custom jewelry, please allow additional time for design and production, typically around 1-2 weeks, depending on the complexity of the design. During this time, our team will work closely with you to finalize the design, ensuring that your custom piece meets your expectations.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email, so you can track your package in real-time. Please note that shipping may take a few days to appear in the carrier’s tracking system.
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